Refund policy

Changed your mind? No problem.

You have 30 days from the delivery date to request a return or exchange.

Conditions:

• Items must be unused, unopened, and in their original packaging.
• For hygiene reasons, opened or used cosmetics cannot be returned — unless they arrived damaged, defective, or are the wrong item.

How to start a return:

1. Email us at pinkglambox1@gmail.com with your order number and the reason for the return.
2. We'll reply within 1–2 business days with return instructions.

Refunds:

• Once we receive and inspect your return, your refund is issued to the original payment method within 5–10 business days.
• There is no restocking fee.

Return shipping:

• If the return is due to our error (damaged, defective, or wrong item), we cover return shipping and refund you in full.
• For change-of-mind returns, the customer covers return shipping.

Exchanges: follow the same process — just tell us which item you'd like instead.

Sale items: items marked Final Sale cannot be returned.

Questions? Contact us anytime at pinkglambox1@gmail.com.